Privacy Policy

1. Introduction

Storverk Global AB ("we", "us", or "our") operates MailClock. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and ensuring you understand how your data is handled. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

When you create an account or use our Service, we collect:

• Account Information: Name, email address, password (encrypted)
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Profile Information: Organization name, team member details (for Business plans)
• Timer Content: Countdown timer configurations, designs, and settings you create

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage Data: Timer renders, API requests, feature usage
• Device Information: IP address, browser type, operating system
• Analytics: Page views, session duration, navigation paths
• Timer Performance: Load times, render statistics, delivery metrics

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze service usage and performance
• Improve user experience

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Service
• Process your transactions and manage subscriptions
• Send service-related notifications and updates
• Provide customer support
• Monitor and analyze usage patterns
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Stripe: Payment processing
• CDN Providers: Content delivery and hosting
• Analytics Services: Usage analysis and insights
• Email Services: Transactional and service emails

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights and property
• Prevention of fraud or security threats
• Protection of user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Regular security audits and monitoring
• Access controls and authentication
• Secure password hashing (bcrypt)
• Regular backups and disaster recovery

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Restriction: Request limitation of data processing
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at [email protected].

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

9. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have specific rights under GDPR:

• Legal basis for processing your data (consent, contract, legitimate interest)
• Right to lodge a complaint with your local data protection authority
• Right to data portability in a machine-readable format
• Automated decision-making: We do not use automated decision-making or profiling

11. California Privacy Rights (CCPA)

California residents have additional rights under CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: